Customer support and user friendliness at Bitcoin Motion

4. Juni 2022

Customer support

Customer support naturally plays an important role in the Bitcoin Motion review, after all, there can always be questions or uncertainties. The provider offers a whole support center, where questions can be asked directly to the customer support, for example. This is made possible by a ticket system, through which the questions of users are answered after a few hours. However, it should be noted from the perspective of German traders that the answer is provided exclusively in English.

Apart from the conversation with the support, there is also an extensive FAQ section available on the website. This is divided into different categories, which makes it quick and easy to search for the desired answers. This option is ideal for self-help, even if the questions here are also only answered in English. An important note in addition: the provider naturally only answers general questions about trading or the platform in the FAQ section. For specific questions about one’s own user account, the direct conversation with customer support must always be sought.

User friendliness

When looking at the homepage of the provider, it is noticeable that it can convince with a modern design and a good order. The important information is all immediately visible, and in addition, all important areas can be reached with just a few clicks from the homepage. The trading platform can also present itself positively. The additional tools are all enormously useful and help even the absolute novice to get started. The chart analyses are easy to understand, and the entire platform is also very easy to use. In short, every trader will quickly find their way around here, even if they don’t have much experience with Bitcoin Exchanges yet.

Mobile App

According to our experience, trading at Bitcoin Motion does not necessarily have to be carried out on your own computer. Instead, a Bitcoin Motion app is also available, which is even available in duplicate. The decisive factor here is which operating system the users use. Accordingly, the respective software must then be downloaded. All users with an Apple device can conveniently download the app from the app store, where it should be done within a few moments.

Users with an Android device will have to head to the Google Playstore, although there are no problems with the download here either. Certainly, another interesting piece of information: there are no costs involved in downloading or using the Bitcoin Motion app. Nevertheless, users have full access to numerous functions. In addition to trading itself, for example, various settings options are also available, and mobile alerts can also be used.

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